Technical Support Policy
This policy aims to facilitate the technical support process provided to the trainer and the trainee.
This policy applies to:
- Platform trainers registered on the educational platform for the purpose of providing training courses
- All trainees who join the training courses on our training platform
- Technical Support Representative
Technical support channels:
- Live phone support (live call center).
- Email support.
- Support via the technical support form on the website.
- Direct call center 0118743900
During official working hours from Sunday to Thursday from 8 am to 4 pm, or during training course times.
- Email for services and technical support: [email protected]
Expected response time for technical support requests:
3 working days
Technical support team working hours:
Sunday to Thursday from 8am to 4pm. Or during training sessions
Procedure to be followed if the request exceeds the specified response time (request escalation policy in case of no response within the specified period):
You can communicate directly with the our team via the email below.